Customer Care Executive Job in Ratlam, Madhya Pradesh – Gratitude Inc Hiring Graduates
Gratitude Inc is hiring Customer Care Executives in Ratlam, Madhya Pradesh. Graduate candidates with excellent communication skills can apply. Salary negotiable based on experience and interview.
💬 Why Ratlam for Customer Care Jobs?
Ratlam is an important commercial city in Madhya Pradesh known for trade and business activities. Many candidates apply for Customer Care Executive Job in [CITY], [STATE] – Gratitude Inc Hiring Graduates jobs in Ratlam for stable career opportunities.
📍 Interview Venue in Ratlam
Government College, Degree College, Polytechnic Institute
🗣️ Language Tip
Hindi and English both useful.
🚌 Transport Tips
From Ratlam station take auto or cab (15–20 min).
💡 Special Advice
Reach early; avoid rush.
📢 Job Overview
| Company | Gratitude Inc |
|---|---|
| Post Name | Customer Care Executive |
| Qualification | Graduate (any discipline) |
| Salary | Negotiable (₹15,000 – ₹25,000 based on interview) |
| Experience | Freshers and experienced (0-3 years) |
| Job Location | Ratlam, Madhya Pradesh |
| Shift | Rotational shifts (including night shift) |
- Bachelor's degree in any discipline.
- Excellent verbal communication in English and Hindi (local language a plus).
- Basic computer knowledge (MS Office, email, CRM).
- Customer-centric attitude and patience.
- Ability to work in rotational shifts.
💰 Salary & Benefits
- Monthly salary: ₹15,000 – ₹25,000 (depending on language skills and experience).
- Night shift allowance: ₹2,000 – ₹3,000 extra per month.
- Performance incentive: ₹3,000 – ₹10,000 per month (based on KPIs).
- Medical insurance (after confirmation).
- Cab facility (for night shift employees) – subject to policy.
- Annual bonus and leave encashment.
📝 Key Responsibilities
- Handle inbound/outbound customer calls and emails.
- Resolve customer queries, complaints, and service requests.
- Provide product/service information and upsell when appropriate.
- Maintain accurate records of interactions in CRM system.
- Escalate complex issues to supervisor.
- Achieve weekly and monthly CSAT (customer satisfaction) targets.
📌 Selection Process
- Resume screening.
- Voice & accent assessment (telephonic).
- HR interview (face-to-face).
- Offer letter.
🛠️ How to Apply
- Send your resume to hr@gratitudeinc.com with subject "Customer Care Executive – Ratlam".
- Walk-in to Gratitude Inc office in Ratlam between 10 AM – 4 PM (Monday to Saturday).
- Contact: HR Department at [phone number].
📌 Documents Required
- Resume.
- Graduation certificate and marksheets.
- Aadhaar card and PAN card.
- Passport size photographs (2).
❓ Frequently Asked Questions
Q1. Can freshers apply?
Yes, freshers with good communication skills are welcome. Training provided.
Q2. What is the salary range?
₹15,000 – ₹25,000 per month plus incentives and allowances.
Q3. Is night shift mandatory?
Yes, rotational shifts including night shift. Night shift employees get extra allowance and cab.
Q4. Is this a work-from-home job?
No, it's office-based. Some flexibility may be offered post-probation.
Q5. What is the notice period?
15 days during probation, 30 days after confirmation.